Privacy notice
Sample wording based on how Member Leap works today. Replace the placeholders and have a solicitor check this before you go live.
Who this covers
Member Leap is a gym management service. When you book a class, join a waitlist, buy a membership or use the member account area, your gym decides why your details are needed and is responsible for that use. Member Leap runs the software for them.
Member Leap is responsible for gym staff accounts, the gym’s subscription to this software, security logs, and the shared member login keyed by email address.
What we collect
- Name, email and optional phone number for bookings, waitlists and memberships.
- Staff notes about you at that gym. Staff are asked not to record medical details here.
- Waiver signatures, including the name typed, the time, IP address and browser, when a gym requires a waiver.
- Class bookings, attendance, late-cancel and no-show fees, check-ins and payment history.
- Login codes, remembered devices, trusted IP addresses for gym admins, and session data.
- Cloudflare Turnstile may collect a short-lived signal that you are human when you use a public form.
Why we use it
To run your booking or membership, take payment through Stripe, email confirmations and reminders, enforce the gym’s booking rules, keep an audit trail of money movements, and keep accounts secure. Gyms also use the data to manage their members day to day.
Where a membership renews automatically, your gym needs your details and saved card to charge the next period until you cancel. Class bookings for a specific date and time are treated as a booking for that session, not a rolling subscription.
Who sees your details
Staff at the gym (or gyms) you train with. One email address is one member login across Member Leap, so if you use the same email at more than one gym your account will list each of them.
If the same person administers more than one gym business on Member Leap, contact details (name, email, phone) may be kept in sync across those businesses. Notes stay with each business.
Payments are processed by Stripe on the gym’s connected Stripe account (or a trainer’s, for some classes). Emails are sent through the mail provider configured for Member Leap. Cloudflare provides the captcha on public forms. Member Leap’s hosting provider stores the database and files.
Your rights
You can ask your gym for a copy of what they hold about you, or ask them to delete it. Gym staff can download or erase your details for their business from Member Leap. Past class bookings and some payment and waiver records may be kept without your name, email or phone for accounts and liability. Card details live in Stripe, not in Member Leap.
To correct your name, email or phone, ask the gym. The member account area does not let you edit those fields. You can cancel a membership or booking yourself when you are signed in.
If you only joined a waitlist, asking the gym to erase you still removes that waitlist entry once you appear as a member for that business.
How long we keep it
Active membership and booking records stay while you use the gym. After a deletion request, contact details are removed from that gym business. Anonymised booking amounts, fee amounts and the fact a waiver was signed may stay for several years so the gym can meet tax and claim needs. Admin trusted IP addresses are kept while that staff account exists. Audit logs of money movements are write-only and kept for the accounts trail.
Cookies
Member Leap uses essential cookies for signing in, remembering a device where you asked us to, and protecting forms. There is no separate advertising cookie layer in the product today.
Contact
For questions about a gym’s use of your data, contact that gym. For questions about Member Leap itself, email hello@example.com.
Last updated: 10 November 2026